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  #1  
Old June 7th, 2005, 09:51 AM
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marko marko is offline
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Having problems with the bulletin board or the site?

If you are having any problems with the bulletin board or the site, please post them here. We will do our best to address your issues in a timely fashion.

Any issues regarding your OWN settings or your own username should be sent by PM or emailed to marko( A t )pets(d o t)ca

PLEASE if you need to refer to a particular thread - copy and paste the URL (address)

Thanks

Marko
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  #2  
Old February 16th, 2006, 09:49 AM
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shannon1233A shannon1233A is offline
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Ummm Marko, prob is back

Hi Marko and everyone! I've not been able to post for a while, as I've got the same old problem back :sigh

Whenever I try to post, I'm taken back to the log in page over and over. I've tried to rectify the problem by doing what we spoke about, deleting cookies, files, temp etc. reset my security settings, checked and unchecked the Remember Me box, all to no avail. So I'm just taking my chances. Anyone else experiencing this again? I've also found that now, I have to re log in in each seperate forum as my username isn't recognized from one forum to another on the board!
  #3  
Old February 3rd, 2008, 09:07 AM
SARAH SARAH is offline
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Lately, I've had a lot of problems with pages not opening and going to that frustrating "web page cannot be found" blank page! In addition, when the pages do open, the wait is sooo long I often feel like just logging off and forgetting about the whole site! I know it's not my computer, because everything else (including other forums) works just fine!
  #4  
Old February 3rd, 2008, 10:27 AM
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Sam problem here Sarah , I always think it's my computer / connection.
  #5  
Old February 3rd, 2008, 10:45 AM
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wdawson wdawson is offline
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breeze and i had the same probs on thursday.
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Wayne
Dad To :
George 18 year beagle, Rest in peace little buddy....love
Beathoven 7 year old mutt
Maggie 5 year jack russell
Felix 15 year tabby
Ozzie 12 year tabby
Tigger 10 year long hair cat
marley just a pup
sasha grand pup___________________________________________________________
Lettin the cat outta the bag is a whole lot easier than puttin it back in.

Most of the stuff people worry about ain't gonna happen anyway.
  #6  
Old February 3rd, 2008, 10:53 AM
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Tommysmom Tommysmom is offline
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Same problems here too, on any computer I use. It just really started happening a little while ago, I never had any problems before that, but these days it's often just very, very slow to load anything on the forums.
  #7  
Old February 3rd, 2008, 10:57 AM
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I agree, sometimes it's slow...but Because these reports are sporadic, it's tough to diagnose.

It would be a GREAT help if people were able to report which EXACT threads (by copying and pasting the URL) they were trying to access or post to when the problems arise. It could be that the larger threads (threads with MANY posts and pics) in particular are causing the problems. This was the case with the threadjack before we decided to make a new one each month. What would also be a great help is as the same time to record the date and time the slowness occurred. Also if members write if their connection is dialup vs highspeed, that would also help.

Thanks everyone!
Marko
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  #8  
Old February 3rd, 2008, 01:17 PM
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If it's any help, it's happening to me right now. No particular thread - it took a long time to get into the forums, is taking a very long time to load any pages, and taking a very long time to open threads or make replies.
  #9  
Old February 3rd, 2008, 01:19 PM
SARAH SARAH is offline
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Me too, it's on and off. Right now I had two short threads taking the longest time to load and post on as well, then it went smoothly for a longer one, so it's not even the thread size that seems to be the trouble.
  #10  
Old February 3rd, 2008, 02:04 PM
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I agree....it's very random and thread size doesn't matter.
  #11  
Old February 3rd, 2008, 02:09 PM
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It just happened with this thread...

http://www.pets.ca/forum/showthread.php?t=49140

I waited two minutes and then got the message "page cannot be displayed".
  #12  
Old February 4th, 2008, 08:03 AM
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WOW. This sux...and it's hard to diagnose but I will definitely look into this.
Even though this site is on its own server there is an issue somewhere. HMMM.
( Notes for Marko - It may be simultaneous searches - or other members looking at image heavy threads simultaneously)
I'm on it though - promise.

In the meantime if members can continue to report which threads are causing the problems (just like Rainbow did - thx!) and if they are on dialup vs highspeed - that would still help.

Many thanks!
Marko
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Please tactfully EDUCATE or IGNORE posters you don't agree with.
Please PM me & Include URLs and post #'s for any issues and it's my pleasure to help.
I'm firm - but fair. Mind the Rules and enjoy your stay.
Newcomers FAQ - How do I post on this BB?
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  #13  
Old February 5th, 2008, 12:22 PM
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It's happening again..
white page the message "page cannot be displayed".

no particular thread, the whole site.. at 1;18pm

I am using high speed..

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Have a heart that never hardens, and a temper that never tires, and a touch that never hurts."
  #14  
Old February 7th, 2008, 08:09 PM
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wdawson wdawson is offline
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http://www.pets.ca/forum/newreply.ph...ote=1&p=543451
__________________
Wayne
Dad To :
George 18 year beagle, Rest in peace little buddy....love
Beathoven 7 year old mutt
Maggie 5 year jack russell
Felix 15 year tabby
Ozzie 12 year tabby
Tigger 10 year long hair cat
marley just a pup
sasha grand pup___________________________________________________________
Lettin the cat outta the bag is a whole lot easier than puttin it back in.

Most of the stuff people worry about ain't gonna happen anyway.
  #15  
Old February 7th, 2008, 08:09 PM
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wdawson wdawson is offline
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http://www.pets.ca/forum/newreply.ph...ote=1&p=543451

unable to post reply.....had to exit this site then reconnect to post this.....i have smypatico high speed.....oh and the reason for the edit....pets.ca just randomly posted my reply before i was done
__________________
Wayne
Dad To :
George 18 year beagle, Rest in peace little buddy....love
Beathoven 7 year old mutt
Maggie 5 year jack russell
Felix 15 year tabby
Ozzie 12 year tabby
Tigger 10 year long hair cat
marley just a pup
sasha grand pup___________________________________________________________
Lettin the cat outta the bag is a whole lot easier than puttin it back in.

Most of the stuff people worry about ain't gonna happen anyway.

Last edited by wdawson; February 7th, 2008 at 08:13 PM.
  #16  
Old February 7th, 2008, 08:13 PM
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breeze breeze is offline
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todays post and reply to any post at 9;10pm

also had a problem geting on to the bulletin board at 9;00pm it is now 9;11 and I just got on..
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Have a heart that never hardens, and a temper that never tires, and a touch that never hurts."
  #17  
Old February 7th, 2008, 08:16 PM
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It just happened to me too. I had to restart the computer.
  #18  
Old February 7th, 2008, 08:18 PM
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I had trouble a few minutes ago, really, really slow, but it seems fine now.

Cindy
  #19  
Old February 7th, 2008, 08:24 PM
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I was playning stonebreaker and tried to get into "new posts", today's posts and could not had to control/alt/delete to get out and sign in again. high speed pbp
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It Is What It Is
  #20  
Old February 8th, 2008, 08:09 AM
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marko marko is offline
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Dear members,

Thanks so much for your patience - we think we have isolated that the problem is indeed simultaneous searches.

We are totally on it though...and expect to figure something out within a week.

Sorry for the hassle...

Marko
__________________
Please tactfully EDUCATE or IGNORE posters you don't agree with.
Please PM me & Include URLs and post #'s for any issues and it's my pleasure to help.
I'm firm - but fair. Mind the Rules and enjoy your stay.
Newcomers FAQ - How do I post on this BB?
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  #21  
Old February 8th, 2008, 09:22 AM
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breeze breeze is offline
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Marko do you still want us to post all the information if we are still having problems?? or do you have everything you need..??
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Have a heart that never hardens, and a temper that never tires, and a touch that never hurts."
  #22  
Old February 8th, 2008, 10:20 AM
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Love4himies Love4himies is offline
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I seem to be missing my "home" link. I use that alot to see the most recent thread postings.
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Cat maid to:

Jasper, male Ragdoll ?? (approx 10 yrs)
Rose semi feral, a cpietra rescue, female tabby (approx 7 yrs)

Sweet Pea RIP (2004?-2014)
Puddles RIP (1996-2014)
Snowball RIP (1991-2005)

In a cat's eye, all things belong to cats.-English Proverb

“While we are free to choose our actions, we are not free to choose the consequences of our actions.” Stephen R. Covey
  #23  
Old February 8th, 2008, 10:25 AM
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breeze breeze is offline
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Quote:
Originally Posted by Love4himies View Post
I seem to be missing my "home" link. I use that alot to see the most recent thread postings.

now that you metion the "home" link I too am missing "home" link on top..
but it is on the bottom of the page..
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Have a heart that never hardens, and a temper that never tires, and a touch that never hurts."

Last edited by breeze; February 8th, 2008 at 10:46 AM.
  #24  
Old February 8th, 2008, 11:04 AM
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Love4himies Love4himies is offline
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Quote:
Originally Posted by breeze View Post
now that you metion the "home" link I too am missing "home" link on top..
but it is on the bottom of the page..
Thanks Breeze.
__________________
Cat maid to:

Jasper, male Ragdoll ?? (approx 10 yrs)
Rose semi feral, a cpietra rescue, female tabby (approx 7 yrs)

Sweet Pea RIP (2004?-2014)
Puddles RIP (1996-2014)
Snowball RIP (1991-2005)

In a cat's eye, all things belong to cats.-English Proverb

“While we are free to choose our actions, we are not free to choose the consequences of our actions.” Stephen R. Covey
  #25  
Old February 8th, 2008, 05:14 PM
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marko marko is offline
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Quote:
Marko do you still want us to post all the information if we are still having problems?? or do you have everything you need..??
yes please...even though we are working on it, please continue to post probs.

MY error on the home link...I'll put it back up tonite or tomorrow morn....

Thx again for your patience everyone!
Marko
__________________
Please tactfully EDUCATE or IGNORE posters you don't agree with.
Please PM me & Include URLs and post #'s for any issues and it's my pleasure to help.
I'm firm - but fair. Mind the Rules and enjoy your stay.
Newcomers FAQ - How do I post on this BB?
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  #26  
Old February 10th, 2008, 06:21 PM
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marko marko is offline
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Just an update - We will be making some edits and tweaking some settings tomorrow.

These settings will hopefully reduce recent lengthy pageload timeouts.

The board will be up during this tweakage.

Thanks all!

Marko
__________________
Please tactfully EDUCATE or IGNORE posters you don't agree with.
Please PM me & Include URLs and post #'s for any issues and it's my pleasure to help.
I'm firm - but fair. Mind the Rules and enjoy your stay.
Newcomers FAQ - How do I post on this BB?
Pet facebook group
Check out the Pet podcast
Follow me on Twitter
  #27  
Old February 11th, 2008, 12:00 PM
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Love4himies Love4himies is offline
Rescue is my fav. breed
 
Join Date: Mar 2007
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Posts: 17,754
Marko, can you tell my why in some threads the pictures seem to disappear such as in the link I posted.

http://www.pets.ca/forum/showthread.php?t=22373&page=19

I also noticed in a thread by Frenchy when she was first introducing Nelly that the pictures aren't there, just the captions.
__________________
Cat maid to:

Jasper, male Ragdoll ?? (approx 10 yrs)
Rose semi feral, a cpietra rescue, female tabby (approx 7 yrs)

Sweet Pea RIP (2004?-2014)
Puddles RIP (1996-2014)
Snowball RIP (1991-2005)

In a cat's eye, all things belong to cats.-English Proverb

“While we are free to choose our actions, we are not free to choose the consequences of our actions.” Stephen R. Covey
  #28  
Old February 11th, 2008, 03:29 PM
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marko marko is offline
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This thread has pic for me...anyone else have probs?

I also noticed in a thread by Frenchy when she was first introducing Nelly that the pictures aren't there, just the captions.

PLEASE it's my pleasure to help solve problems every day but please include the exact link to a thread. Saying that 'a' member posted 'a' thread takes me 5-10 minutes, and we get MANY requests for different types of help each day. Adding the link takes 1 second for me to go to.

Thanks

marko
__________________
Please tactfully EDUCATE or IGNORE posters you don't agree with.
Please PM me & Include URLs and post #'s for any issues and it's my pleasure to help.
I'm firm - but fair. Mind the Rules and enjoy your stay.
Newcomers FAQ - How do I post on this BB?
Pet facebook group
Check out the Pet podcast
Follow me on Twitter
  #29  
Old February 12th, 2008, 04:51 PM
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wdawson wdawson is offline
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today 5:45pm...after hitting refresh the page was frozen....it was waiting for google ads.
http://www.pets.ca/forum/index.php would not load.
__________________
Wayne
Dad To :
George 18 year beagle, Rest in peace little buddy....love
Beathoven 7 year old mutt
Maggie 5 year jack russell
Felix 15 year tabby
Ozzie 12 year tabby
Tigger 10 year long hair cat
marley just a pup
sasha grand pup___________________________________________________________
Lettin the cat outta the bag is a whole lot easier than puttin it back in.

Most of the stuff people worry about ain't gonna happen anyway.
  #30  
Old February 12th, 2008, 05:07 PM
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marko marko is offline
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Thanks again for 'slow' report.

We have solved some of the problems today and will continue to tweak and monitor.

Please continue to report slowness and we'll continue tweaking.

Thanks!
marko
__________________
Please tactfully EDUCATE or IGNORE posters you don't agree with.
Please PM me & Include URLs and post #'s for any issues and it's my pleasure to help.
I'm firm - but fair. Mind the Rules and enjoy your stay.
Newcomers FAQ - How do I post on this BB?
Pet facebook group
Check out the Pet podcast
Follow me on Twitter
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