Having problems with the bulletin board or the site?

[marko]

If you are having any problems with the bulletin board or the site, please post them here. We will do our best to address your issues in a timely fashion.

Any issues regarding your OWN settings or your own username should be sent by PM or emailed to marko( A t )pets(d o t)ca

PLEASE if you need to refer to a particular thread - copy and paste the URL (address)

Thanks

Marko
ADMIN

[shannon1233A]

Hi Marko and everyone! I've not been able to post for a while, as I've got the same old problem back :sigh

Whenever I try to post, I'm taken back to the log in page over and over. I've tried to rectify the problem by doing what we spoke about, deleting cookies, files, temp etc. reset my security settings, checked and unchecked the Remember Me box, all to no avail. So I'm just taking my chances. Anyone else experiencing this again? I've also found that now, I have to re log in in each seperate forum as my username isn't recognized from one forum to another on the board!

[SARAH]

Lately, I've had a lot of problems with pages not opening and going to that frustrating "web page cannot be found" blank page! In addition, when the pages do open, the wait is sooo long I often feel like just logging off and forgetting about the whole site! I know it's not my computer, because everything else (including other forums) works just fine!

[Frenchy]

Sam problem here Sarah , I always think it's my computer / connection.

[wdawson]

breeze and i had the same probs on thursday.

[Tommysmom]

Same problems here too, on any computer I use. It just really started happening a little while ago, I never had any problems before that, but these days it's often just very, very slow to load anything on the forums.

[marko]

I agree, sometimes it's slow...but Because these reports are sporadic, it's tough to diagnose.

It would be a GREAT help if people were able to report which EXACT threads (by copying and pasting the URL) they were trying to access or post to when the problems arise. It could be that the larger threads (threads with MANY posts and pics) in particular are causing the problems. This was the case with the threadjack before we decided to make a new one each month. What would also be a great help is as the same time to record the date and time the slowness occurred. Also if members write if their connection is dialup vs highspeed, that would also help.

Thanks everyone!
Marko

[Tommysmom]

If it's any help, it's happening to me right now. No particular thread - it took a long time to get into the forums, is taking a very long time to load any pages, and taking a very long time to open threads or make replies.

[SARAH]

Me too, it's on and off. Right now I had two short threads taking the longest time to load and post on as well, then it went smoothly for a longer one, so it's not even the thread size that seems to be the trouble.

[rainbow]

I agree....it's very random and thread size doesn't matter.

[rainbow]

It just happened with this thread...

http://www.pets.ca/forum/showthread.php?t=49140

I waited two minutes and then got the message "page cannot be displayed".

[marko]

WOW. This sux...and it's hard to diagnose but I will definitely look into this.
Even though this site is on its own server there is an issue somewhere. HMMM.
( Notes for Marko - It may be simultaneous searches - or other members looking at image heavy threads simultaneously)
I'm on it though - promise.

In the meantime if members can continue to report which threads are causing the problems (just like Rainbow did - thx!) and if they are on dialup vs highspeed - that would still help.

Many thanks!
Marko

[breeze]

It's happening again..
white page the message "page cannot be displayed".

no particular thread, the whole site.. at 1;18pm

I am using high speed..

[wdawson]

http://www.pets.ca/forum/newreply.ph...ote=1&p=543451

[wdawson]

http://www.pets.ca/forum/newreply.ph...ote=1&p=543451

unable to post reply.....had to exit this site then reconnect to post this.....i have smypatico high speed.....oh and the reason for the edit....pets.ca just randomly posted my reply before i was done

[breeze]

todays post and reply to any post at 9;10pm

also had a problem geting on to the bulletin board at 9;00pm it is now 9;11 and I just got on..

[Frenchy]

It just happened to me too. I had to restart the computer.

[clm]

I had trouble a few minutes ago, really, really slow, but it seems fine now.

Cindy

[pbpatti]

I was playning stonebreaker and tried to get into "new posts", today's posts and could not had to control/alt/delete to get out and sign in again. high speed pbp

[marko]

Dear members,

Thanks so much for your patience - we think we have isolated that the problem is indeed simultaneous searches.

We are totally on it though...and expect to figure something out within a week.

Sorry for the hassle...

Marko

[breeze]

Marko do you still want us to post all the information if we are still having problems?? or do you have everything you need..??

[Love4himies]

I seem to be missing my "home" link. I use that alot to see the most recent thread postings.

[breeze]

Originally Posted by Love4himies

I seem to be missing my "home" link. I use that alot to see the most recent thread postings.

now that you metion the "home" link I too am missing "home" link on top..
but it is on the bottom of the page..

[Love4himies]

Originally Posted by breeze

now that you metion the "home" link I too am missing "home" link on top..
but it is on the bottom of the page..

Thanks Breeze.

[marko]

Marko do you still want us to post all the information if we are still having problems?? or do you have everything you need..??

yes please...even though we are working on it, please continue to post probs.

MY error on the home link...I'll put it back up tonite or tomorrow morn....

Thx again for your patience everyone!
Marko

[marko]

Just an update - We will be making some edits and tweaking some settings tomorrow.

These settings will hopefully reduce recent lengthy pageload timeouts.

The board will be up during this tweakage.

Thanks all!

Marko

[Love4himies]

Marko, can you tell my why in some threads the pictures seem to disappear such as in the link I posted.

http://www.pets.ca/forum/showthread.php?t=22373&page=19

I also noticed in a thread by Frenchy when she was first introducing Nelly that the pictures aren't there, just the captions.

[marko]

This thread has pic for me...anyone else have probs?

I also noticed in a thread by Frenchy when she was first introducing Nelly that the pictures aren't there, just the captions.

PLEASE it's my pleasure to help solve problems every day but please include the exact link to a thread. Saying that 'a' member posted 'a' thread takes me 5-10 minutes, and we get MANY requests for different types of help each day. Adding the link takes 1 second for me to go to.

Thanks

marko

[wdawson]

today 5:45pm...after hitting refresh the page was frozen....it was waiting for google ads.
http://www.pets.ca/forum/index.php would not load.

[marko]

Thanks again for 'slow' report.

We have solved some of the problems today and will continue to tweak and monitor.

Please continue to report slowness and we'll continue tweaking.

Thanks!
marko