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Trouble loading pets.ca this morning

diandpat
April 1st, 2008, 10:41 AM
Been having many problems with pets.ca today. At times it will not load at all and when it does load either it will not load a topic from "new posts" or takes a very long time to load. Not one topic in particular tho, just in general; and has been happening all morning.

marko
April 1st, 2008, 10:54 AM
I've been having trouble as well and have advised our host.

Thanks for the update though!

marko

Lukka'sma
April 1st, 2008, 11:47 AM
This is just an ongoing issue for me too. Some days I can't even reply to a post or open threads. Took me several attempt to just post this

Chris21711
April 1st, 2008, 12:01 PM
This is just an ongoing issue for me too. Some days I can't even reply to a post or open threads. Took me several attempt to just post this

I've been having the same trouble, also getting the big Freeze. I was just putting it down to the dial-up.

rainbow
April 1st, 2008, 02:14 PM
It was really bad about an hour or so ago but seems to have improved a bit now. :thumbs up

rainbow
April 1st, 2008, 02:33 PM
I spoke too soon.....it's c-r-a-w-l-i-n-g again. :frustrated: Time to log off for awhile. :o

rainbow
April 1st, 2008, 02:38 PM
My "edit" took two minutes to post. :rolleyes: :frustrated:

marko
April 1st, 2008, 03:23 PM
I agree and apologize for this slowness.

We and our hoster are talking about how best to fix this more and more regular situation and the answer is looking like we need to upgrade our dedicated server. So last week's priority was spam..(which we have helped solve - notice almost no porn spam in the last few days ;) )
This week's priority is investigating and solving this regular slowness.

Sorry for the delay in all of this, it's just that sometimes one small problem can cause the slowness but FINDING the problem can often be difficult. Until recently our server capacity was looking like it was not the problem. Now it's looking like the small problems aren't the main issue. From our end changing servers is a big nerve wracking hassle but if it needs to be done...it needs to be done.

update to follow.

Thanks again everyone,

Marko

marko
April 3rd, 2008, 02:04 PM
Dear members,

We are aware that there are problems again this afternoon. We are trying to solve these problems as fast as we can and will likely be upgrading the server within the next VERY short while.

Updates to follow.

Thx

marko

rainbow
April 3rd, 2008, 02:22 PM
Thanks Marko. :thumbs up I just finally got to log back on this morning after trying for over an hour. :o

marko
April 4th, 2008, 11:13 AM
Some small tweaks are being done to the server today and it looks like we will be upgrading servers (again) this month and hopefully early this month.

Can members please give their opinions as to if the board feels faster today or tomorrow or for the next few days starting NOW.
Time now - 11:12 AM Eastern time (New York-Montreal)

many thanks as always!

marko

Lukka'sma
April 4th, 2008, 01:43 PM
Seems to be far better for me this afternoon. Hope it continues:fingerscr

aslan
April 4th, 2008, 01:44 PM
Today is alot better than the last few days. yay....

breeze
April 4th, 2008, 01:53 PM
I find it slow when you click on reply and waiting for you to submit the reply....

I was just frozen when I was posting a reply..

luckypenny
April 4th, 2008, 01:53 PM
Much better today than yesterday!

marko
April 4th, 2008, 04:19 PM
Thanks everyone! Please keep on reporting whether the site is slow or not or seems faster...

More tweaks will happen this weekend and a new server should happen early this month as well.

Thx!

Marko

phoozles
April 4th, 2008, 05:00 PM
Faster than yesterday, but I'm still having some lagging issues - and a couple of times my reply window has come up "Can't load page" today.

chico2
April 4th, 2008, 05:00 PM
It has happened to me too a few times the past couple of weeks,but I thought it was something with my high speed internet,or that the board was too busy,but then again,I am definetly not very PC savvy:laughing:

rainbow
April 4th, 2008, 05:27 PM
It's much better today so far.

Lukka'sma
April 5th, 2008, 08:23 PM
It has slowed down again for me today

Frenchy
April 5th, 2008, 08:35 PM
It has slowed down again for me today

me too, very very slow. :sad:

Sylvie28
April 5th, 2008, 09:24 PM
I'm glad to know it's not my computer because I had the same problem earlier.
right now it seems to be fine :fingerscr

chico2
April 6th, 2008, 07:38 AM
It did for me yesterday afternoon too..

Winston
April 6th, 2008, 07:47 AM
Marko I noticed in the past week when I log in.. The main page loads and then it immediately refreshes and the page loads again...I also find moving between threads seems to be slow to load.

Cindy

marko
April 6th, 2008, 10:09 AM
Thanks everyone - please keep reporting slowness. We are still tweaking settings and plan to upgrade the server this month which will give the board a needed performance boost.

Marko I noticed in the past week when I log in.. The main page loads and then it immediately refreshes and the page loads again..

Is this still happening and is it something that just started happening. i have never noticed this phenomenon. has anyone else?

Continued thanks!
marko

Frenchy
April 6th, 2008, 09:37 PM
It still very hard to download any pictures , get into threads ... even logging on , very very slow.

Lukka'sma
April 7th, 2008, 11:05 AM
really slow today, not worth trying to open or respond to any other threads than this one

marko
April 7th, 2008, 11:24 AM
Hmmm interesting Lukka'sma - Overall today I am finding the board much faster than usual during my very frequent checks.

Sill tweaking and testing until this issue is solved though.

Please keep on reporting.

many thanks!
marko

rainbow
April 7th, 2008, 01:40 PM
I'm not having any problems today. :shrug:

marko
April 9th, 2008, 08:54 AM
I've noticed much improved speed over the past few days. Has anyone else noticed this? Or are people still having occasional trouble. Further tweaks coming this this Monday.

Thx

M

breeze
April 9th, 2008, 09:05 AM
morning Marko

Some threads are still lagging for me. but over all it seems faster..

I have noticed that in the morning things are moving along great, then around 3;00pm-7;00pm it is slow..at least it was yesterday then it seems to pick up again..

I just wanted to also say thank you for trying to solove the problems of the site for the members..:highfive::thankyou:

Chris21711
April 10th, 2008, 02:39 PM
Marko, I read in the paper on the weekend and then heard it on the news that Bell Canada are up to tricks and it is slowing servers down. I read it all but it went right over my un-tech head.

marko
April 11th, 2008, 09:58 AM
Chris21711 Marko, I read in the paper on the weekend and then heard it on the news that Bell Canada are up to tricks and it is slowing servers down. I read it all but it went right over my un-tech head.

Not sure that has anything to do with the 'source' serving of our pages but certainly if Bell's server's are slowing things down and members surf the Internet via bell then every site including ours will be somewhat slower for those members using bell.


Another few tweaks were done recently - how's the speed been in general today?

many thanks!
Marko

aslan
April 11th, 2008, 10:00 AM
mine has been excellent so far, usually gets slower in the afternoon tho, i'll let you know later in the day how it is...

diandpat
April 11th, 2008, 10:22 AM
Pets.ca is generally much better now tho a little slower in p.m. Now, do you happen to have an "IN" at Facebook???? :laughing::laughing::laughing:

Lukka'sma
April 12th, 2008, 08:39 AM
Not much improvement overall for me. Today is so slow. I think I had one afternoon that it loaded like it used to but that was short lived.

aslan
April 12th, 2008, 08:57 AM
I've noticed we're getting alot of spyware. I run my adaware right before logging on and if i'm on for awhile i run it again after. I'm getting 30plus counts.

marko
April 12th, 2008, 11:24 AM
Spyware??
I think you might be mistaken as spyware needs to be actively downloaded and there are no prompts to download anything from our site.

Can you please send me a log file (by PM or email marko @ pets . c a (no spaces) or something I can check out. I too have adaware and will run it shortly.

many thanks!
Marko

aslan
April 12th, 2008, 01:15 PM
next time i run it i will cut and paste.

rainbow
April 12th, 2008, 02:10 PM
The site has been fairly good for me so far today. Just a couple of times I got "page cannot be displayed" when I was trying to post replies. :shrug:

wdawson
April 12th, 2008, 08:16 PM
8:07-8:14 to get from the main page to the board tonight