Who do you complain to??

[Catt31]

My sisters friend left their 1 year old Golden at a kennel for about a week while they went on vacation. It was a fairly new kennel, had good references etc. (I even went out there testing it out for Brick about a year ago and it seemed one of the better ones we'd been to). When they got home, the lady at the kennel said that the dog "growled" at them, so they didn't take her out for walks or for pee breaks... AT ALL!! For the whole week! When they got home and bathed the dog, she was completely yellow (was fairly white) with poo hanging on her fur. She stunk to high heaven and was completely miserable. Now this lady has to retrain her dog to pee outside, and get her back on track with other training things she had forgotten over the week of being ignored. I am completely apalled that a "professional" kennel would do such a thing, and would leave this dog there for a week sitting in her own pee & poo!! Disgusting!

My question is, where & who do you file a complaint to regarding the kennels actions? Is there a "higher up" who monitors these places? She called the SPCA and they are getting back to her with a contact - supposidly (it's been 3 days) CRAZY!!!