#1
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TELUS...need to rant
Grrrr...can these people do anything right?
For those who don't know, TELUS is a phone company (I have been with them forever -phone, cell, internet). Usually, things go awry and they ante up pretty well, but still the time spent getting them to correct things, one would think it would be easier for them (and me) to just do it right the first time! This morning I had to deal with them over a couple of items I was charged for that I shouldn't have been...policy must have changed cuz it was like pulling teeth to get to the person who can fix it! I would think from all the folks out of work, companies could be a tad more choosey in the folks they hire to represent them. I talked to a woman who had a chip on her shoulder the size of Norht America, then to a guy who was admittedly trying his best, but English was a struggle for him...finally I got through to customer retention and all was rectified, but what a frustrating ride to get there! ? Pls
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Mooki & Jaeger Mom to Seth - Brown Tabby Messina - Blonde Tabby |
#2
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They aren't as bad as Bell, I have dealt with both and Bell takes the cake for frustration.
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Cat maid to: Rose semi feral, a cpietra rescue, female tabby (approx 13 yrs) Jasper RIP (2001-2018) Sweet Pea RIP (2004?-2014) Puddles RIP (1996-2014) Snowball RIP (1991-2005) In a cat's eye, all things belong to cats.-English Proverb “While we are free to choose our actions, we are not free to choose the consequences of our actions.” Stephen R. Covey |
#3
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Well, seeing as Telus is merged with Bell maybe it makes sense? They are worse than useless in most cases.
We had a telephone repair guy out here last week. Were actually amazed with the speed he showed up. Our business line was down. We realized it about 2:30 pm. Hubby went downtown to use his cell. We can't get reception up here and called them. The guy was here by 4:30! He told us there is a new president at Bell and since he came things have been changing for the good. We shall see. |
#4
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Switch to Shaw!! They're awesome. I just moved and Telus wanted to charge me $35 to transfer my phone to the new address. Screw that, Shaw is giving me a month of digital phone for free. And I can move a gallizion times a year, they won't charge me for it.
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"To close your eyes will not ease another's pain." ~ Chinese Proverb “We must not refuse to see with our eyes what they must endure with their bodies.” ~ Gretchen Wyler |
#5
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I did not know telus merged with bell...news sometimes doesn't get into my cave :sad: That would explain the changes though.
I have been thinking of SHAW, but too many people have my number and e-mail addy...it would be a nightmare for me to notify everyone! That ads to the frustration...
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Mooki & Jaeger Mom to Seth - Brown Tabby Messina - Blonde Tabby |
#6
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they haven't merge with bell here, one of the women I keep for is the telus manager (she fixes all my problems).
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#7
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Ooops, seems like they did have a discussion about merging but maybe never went through with it? My bad.
My biggest beef is that they can't seem to hire people who speak english well enough to understand your problem when you phone. |
#8
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The English comprehension thing is like that everywhere now it seems. :sad: They try, but if they have low comprehension, only time will help that and I feel for them...but I need my bill fixed now! What I really dislike are companies like Dell and AMEX who farm their call centres out to Pakistan...these CSRs are given scripts and dog help you if you have a question outside of their script! With so many out of work right now, I think these companies should be hiring here.
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Mooki & Jaeger Mom to Seth - Brown Tabby Messina - Blonde Tabby |
#9
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their excuse is that if they hired here we wouldn't get the low rates or they'd end up bankrupt....geeeeesh, you can't win
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#10
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#11
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They are my provider for phone, internet and cable, and whenever I try to talk to anyone there to sort out issues I get the run around |
#12
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Sorry to hear that. I also use Shaw for internet and cable and have never had anything but wonderful customer service.
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"To close your eyes will not ease another's pain." ~ Chinese Proverb “We must not refuse to see with our eyes what they must endure with their bodies.” ~ Gretchen Wyler |
#13
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I can sure relate to your frustration with Telus - when I learned that they were selling pornography to "select" customers on their cell phones, I switched my land phone and Internet to Shaw - what a wonderful change!
When I phoned Telus to ask if they really were selling pornography, their standard reply was "we are doing it responsibly". Unfortunately, Telus cell service is, as far as I can determine, the only reliable one here or I would have switched that too! The very worst part of Telus is getting through their automated voice system - YUK!
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Bobby - June 15/04 - Aug 30/11 Amber 6.5 yr Golden girl Shadow 9 yr rumpy black ManxX boy |
#14
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Avoid biting when a simple growl will do The Spirit Lives As Long As Someone Who Lives Remembers You - Navaho Saying |
#15
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Sounds like my cable company. They are totally inept when it comes to solving an issue. Except solving the issue of being paid. Unfortunately, I can't do anything about it. They are the only company that serves my area, and satellite is out of the question, because of the palm tree in front of my window, which is in the way of getting any kind of a signal.
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There are only two rules at my house: House rule #1. Cats rule. House rule #2. See rule #1. http://nuriaandthegang.shutterfly.com/ |
#16
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Don't get me started on the automated voice system it was like out of a comedy act! I said "customr retention", it said "I heard you say e-mail", I say "no", it says "sorry, my mistake", I say "customer retention" again and it puts me through to billing?!? I did find out if you say "cancel", you will get right through to CR
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Mooki & Jaeger Mom to Seth - Brown Tabby Messina - Blonde Tabby |
#17
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We use Vonage for our phone. It runs off high speed internet. We use cable for internet. The only downfall is that if your internet goes down so does the phone. But we couldn't be happier with the service.
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Sandy Belle Sheeba - born 11/14/07 at 12:30 pm Linx Jasper |
#18
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Mine was just tech support & I only ever got someone from Canada maybe I was just lucky
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Avoid biting when a simple growl will do The Spirit Lives As Long As Someone Who Lives Remembers You - Navaho Saying |
#19
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I'm a bit of an expert when it comes to Telcos... so let's see what I can answer
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Or you might be confusing it with the recent story of Bell purchasing Virgin Mobile. Virgin Mobile basically buys bulk air time from Bell and resells it to their consumers. Bell already owned 50% of the company, but recently bought the other 50%. Quote:
In India, they don't have the problem with turnover, but the grossly under estimated the language barrier. Bell stated earlier this year that they will be moving some call centres back to Canada. Quote:
In fact, all major cell phone companies sell porn (wallpapers, themes, video, ring tones, apps, etc). I'm not stating whether they should or they shouldn't, but you can't escape it. It's like all cable and satellite companies selling porn PPVs. |
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