#61
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lol to me kibble is all processing... Whether it's being rendered or being mixed... But yeah, it's probably manufacturing when the meals get to wherever TO assembles it's food...
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#62
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That is gross Live protein!!!
__________________
"He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion." - Unknown |
#63
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They did an exchange with me but the second pack of TO lamb and apple is infested with worms as well.. Therefore they just do a refund and claimed that they will feedback those infested packs to their supplier. I reckon that currently its only my country that has this infested shipment problem. And from what i know from TO regulars, its not the first time as well.. Thinking to change brand of kibble again if this problem persist.. Its too traumatizing!
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Pony In Dogster . www.dogster.com/?296158 Last edited by stergeR; March 5th, 2007 at 02:30 AM. |
#64
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Do they look like this
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Maybe the reason their location is being kept secret is for damage control because of reported bags of food of possibly other brands being produced in the same location are containing worms.
__________________
"He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion." - Unknown |
#65
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I sure hope we can get to the bottom of the mystery location soon.
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#66
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#67
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__________________
"He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion." - Unknown |
#68
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But StergeR also said it wasn't the first time, right?
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#69
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yeah, according to those TO regulars as well as what the pet shop that claims..this is definitely NOT the first time.
I have check out with fellow pet owners in my country and so far at this moment, only TO has this worms infestation problem. As they have been comparing between brands. And what's more? Its not only the canine formula that has worms.. feline formula has it too! Claimed by one who has their Serengeti kibble weeks ago.
__________________
Pony In Dogster . www.dogster.com/?296158 Last edited by stergeR; March 6th, 2007 at 03:56 AM. |
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I find this part of the return policy very interesting, and unusual
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and I have never seen a limited guarantee on dog food before Canidae return policy Quote:
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__________________
"He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion." - Unknown |
#71
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Uuuummmmm....I'm sick to my stomach now. Why can't these supposed 'high quality' dog food companies keep consistently producing a good product? Why do they try to cut corners when it means loss of business from consumers? It doesn't make sense!!!
So, if the kibble doesn't have worms in it, than that means it's OK or should it be thrown out? Does that mean that their grain-free Ocean Blue is OK? |
#72
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Even iams was willing to refund my purchase price and they didn't want the kibble back.. My dog didn't want to eat it, that was enough for them.
__________________
CRB Houdini's Apple Cider RXMCL AGDC AADC MSDC MJDC RNT CL3-F CL3-H EXJ Bronze Stanton Acres Out Of The Ashes SGDC RNMCL MJDC ADC CL3-F CL3-S CL3-H Stark Naked Burn it to the Ground |
#73
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Anywho I'll keep on with my research on the "Yukon Nutritional Company" to see if I can trace where Timberwolf is manufactured. Last edited by mummummum; March 6th, 2007 at 02:10 PM. |
#74
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#75
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If it doesn't have worms in it, I wouldn't throw it out. We still don't know for sure how the worms got there. If they are mealworms I don't think it matters if it's grain-free or not. |
#76
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#77
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I received a response from Chris Porch @ Timberwolf Organics concerning where their foods are produced. I am undecided about what to think. If the facility is so high-end, why not state the facility then? Could it be the same facility that produces Natura (California Natural, Innova, HealthWise) or Champion (Acana & Orijen) pet foods??
Thanks for your question! Our products are produced in a high end facility which has a long history in the manufacturing of high quality feeds for companion animals. It has earned itself a reputation for producing several other well known natural pet foods in the industry, however this information is proprietary in nature and we are therefore unable to release this information. Before any product enters our facility, before any truck is unloaded, inspection is made and random samples are taken. These samples are then taken to the facilities laboratory for screening, testing and analysis. The range of tests will also include proximate, aflatoxins, vomitoxins, peroxide values, microbial, temperature amongst others. Our facility also has regular inspections by the USDA and APHIS. The plant is a member of the Pet Food Institute and as such is continuously updated on all regulation changes and is notified immediately of any outbreaks which would affect production so that any precautions or stoppages could be made. All poultry based meals and frozen poultry are supplied and received only only from facilities process poultry and no other meats. These facilities are USDA/APHIS approved facilities. The poultry included in our formulas are all hormone and steroid free and contain human grade chicken fed on real feed with no waste included. Fish oils are received only from suppliers that are USDA/APHIS/NMFS approved. Our fish oils are naturally preserved by the supplier. Our facility have built a close relationship with all their suppliers conducting long term research and development to be at the top of their profession and the industry. Between them they have years of experience with which they are able to bring to the table the finest in companion animal food production. |
#78
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Two things caught my eye:
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(not meant to imply anything, it's just confusing) Oh and I didn't get any reply yet... |
#79
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I personally don't have an issue with the proprietary information. There are so many other issues about dog food that this seems like a minor item to me (just my opinion). The whole dogs journal posted this a while back. I have confidence that if they endorse a product then it is manufactured reputably.
As with the canned food review we published in December, we tried something new with this installment of our dry food review. We asked most (we missed three) of the companies on our past “Top Food” lists to provide information about their manufacturing operations and ingredients. First, we asked them to tell us where their foods are made, and we asked them whether they disclose this information to their consumers. As we discussed in “Made in a Secret Location” (January 2003), most pet food companies don’t like revealing anything about their manufacturing operations. We also asked them to provide us with documentation to substantiate any special claims they make about their ingredients. If they say they use organic ingredients, we wanted to see organic certification documents. If they hint that they use “human grade” ingredients (we’ll discuss that in a second), we asked to see USDA certificates." Their annual Top 10 lists are released in Dec (canned) and Feb (dry) of each year... They also mentioned (in 2003) that rotating between 3 or 4 top quality foods is better than sticking with just one food for all of your dog's life.
__________________
"Never doubt that a small, group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has." - Margaret Mead |
#80
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The worm infestation, whether it is derived from the meat meal or grains, is alarming to me. I read the other posts about TO's imported food, but still, the fact that these occurences are only with TO's products doesn't rest well with me. :sad: I would just freak if I saw a bunch of worms wriggling around in their bag of food, because I'd probably feel them on my hands before I saw it, as I just dig the measuring cup in & get the food without looking at it. Aspen has a little bit of the Lamb, Barley & Apple left & since I saw that picture & read about this, I make a point of looking at it every single time now before I dig my hand in there. |
#81
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Yeah, but there's a difference between shipping it to Canada and shipping it halfway around the world too.. Right?
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#82
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I agree. I would be extremely concerned to hear about an outbreak here but am not that worried about the whole Singapore thing. That is a long way to ship and many things could happen to have caused it.
BTW .. I was speaking with my local store and asked them about TO return policy and she said no problems. I told her Riley had a reaction to the Wild & Natural and she told me to go ahead and bring it back because the company just gives them a refund.
__________________
"Never doubt that a small, group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has." - Margaret Mead |
#83
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Same as ours. It doesn't matter how empty the bag is or the reason for the return. If we are unsatisfied with TO's foods, we can return it for a full refund.
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#84
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Timberwolf Job Posting
I've been feeding my 6 year old golden TO Wild and Natural for a month with great results: less itchy and no hot spots.
This thread about TO quality control and manufacturing secrecy got me curious enough to do some internet searching. I found a TO job posting on the Orlando Craig's List dated 2007-02-27 for the position of Purchasing and Inventory Control Analyst. It makes for interesting reading; sounds like assessing supply and demand must be a challenge for them right now. Also, one of the listed job responsibilities is to "evaluate suppliers' manufacturing process". TO seems to offer great formulas. I hope its customer service continues to improve as it has been. I just wish there was more openness in the manufacturing process. |
#85
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Luckily, I found a secret place online to buy 2 big bags! |
#86
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by the way, does this sentence, "MANUFACTURE IN USA" printed on the back of the packaging on your side?
__________________
Pony In Dogster . www.dogster.com/?296158 |
#87
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Hee hee....it looks like Chris Porch has a standard form letter to send out. Here's my reply.....
Our products are produced in a high end facility which has a long history in the manufacturing of high quality feeds for companion animals. It has earned itself a reputation for producing several other well known natural pet foods in the industry, however this information is proprietary in nature and we are therefore unable to release this information. Before any product enters our facility, before any truck is unloaded, inspection is made and random samples are taken. These samples are then taken to the facilities laboratory for screening, testing and analysis. The range of tests will also include proximate, aflatoxins, vomitoxins, peroxide values, microbial, temperature amongst others. Our facility also has regular inspections by the USDA and APHIS. The plant is a member of the Pet Food Institute and as such is continuously updated on all regulation changes and is notified immediately of any outbreaks which would affect production so that any precautions or stoppages could be made. All poultry based meals and frozen poultry are supplied and received only only from facilities process poultry and no other meats. These facilities are USDA/APHIS approved facilities. The poultry included in our formulas are all hormone and steroid free and contain human grade chicken fed on real feed with no waste included. Fish oils are received only from suppliers that are USDA/APHIS/NMFS approved. Our fish oils are naturally preserved by the supplier. Our facility have built a close relationship with all their suppliers conducting long term research and development to be at the top of their profession and the industry. Between them they have years of experience with which they are able to bring to the table the finest in companion animal food production. Chris Porch Customer Support Timberwolf Organics Inc. P.407-802-7865 www.timberwolforganics.com |
#88
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Jeez, why are these guys so secretive?? Sounds a little fishy to me (no pun intended)...
__________________
"If your dog doesn't like someone you probably shouldn't either." - Unknown |
#89
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Rainbow-
Oh my goodness....:sad: Here I thought he took time typing that response, rather then it being a general, pre-typed response that's sent out to anyone with the same question. That's too bad. I wonder of other high-end companies would tell us where theirs are manufactured... |
#90
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Yeah. Just when you thought one dog food company might be different from all the rest. :sad:
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