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Old January 11th, 2009, 12:40 PM
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chico2 chico2 is offline
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Thumbs down Tech support in India

I was stunned to learn from a friend of mine,who has Sympatico(don't know if I can say that) from the company that rimes with Tell.
She had trouble with her PC and called Tech-Support,I had no idea the Tech-Support people are sitting in an office in India.
She got very frustrated,had trouble understanding,since she is about as tech-savvy as me and is now cancelling her service.
I was told by my son it's the same with his provider,Rogers,but my son figures out his own problems.
Also 75%of the Telemarketers are calling from India,that just floored me.
No offense to people from India,but it is at times hard to understand what's being said.
It was a low-paying job even here,so how greedy can the companies get???
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Old January 11th, 2009, 01:24 PM
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Melinda Melinda is offline
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a friend of mine travels from Ottawa to india twice a year to help train people in india for sympatico, he also just came back from 3 months in Africa training another call center that sympatico opened there. He works at the main office in Ottawa
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Old January 11th, 2009, 01:32 PM
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Quote:
Originally Posted by chico2 View Post
It was a low-paying job even here,so how greedy can the companies get???
Even lower paying, Chico2. More and more companies are outsourcing the Customer service, often to India

Doesn't really say much for how "valued" the customer is when the people we are forced to deal with are not even part of the company
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Old January 11th, 2009, 02:32 PM
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Chico same with Dell laptop support! it sucks
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Old January 11th, 2009, 02:59 PM
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WOW,that's really surprising,Gogeco that we have still has their tech-support here in Canada,but it's much smaller than either Rogers or Bell.
Ever since we canceled our Bell land-line,(we now have the Cogeco package-deal including HD,Digital TV,Phone and High-speed internet),they call at least 6 times/week,to entice us back,that's never going to happen.
Thank's girls for clearing that up for me,I at first thought my friend was hallucinating
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Old January 11th, 2009, 03:53 PM
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I have had good service from the Sympatico technical people based in India. Their training includes classes in colloquial English, but no doubt some are more fluent - and competent - than others. The people who flog newspaper subscriptions here in Montreal are more likely to be a problem, I don't know how they keep their jobs, as pitifully paid as they are. I can barely understand them.

I read an article recently that said India, with its booming economy, is not the country of choice anymore, so no surprise they are moving to Africa. Welcome to the global economy. Offshore call-rooms are the norm, Chico. You'd think with all the training and travelling, it would be almost as expensive as paying locals more. On the other hand, no UI premiums, sick pay, etc., which add up.

Listen, there are Indian radiologists (medical training in India is excellent) reading Xrays over the internet for doctors here. Go figure.
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Old January 11th, 2009, 04:03 PM
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Bangalore (city in India) is often referred to as India's Silicon Valley. It's a modern "college town" (bit of a misnomer with a population of over 6 million!) and is the IT hub of the country. That's likely where most of these various telecommunications companies are outsourcing their tech-support from. I spent a few days there many years ago and really liked it. They even had an SPCA, which is unheard of in most parts of India.
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Old January 11th, 2009, 04:16 PM
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Wow , when so many people here are loosing their jobs ....
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