Rottimom,I had a really good response from the Hamilton HS last summer.
I don't live there,but my son does.His neighbor had a large bunny in a cage,in deplorable condition hidden away in the back of the yard.
As soon as I got back home,I contacted them(Hamilton HS)since I could not get that poor bunny out of my mind.
They were at that house the next day and the bunny is gone,probably euthanized,but better that than dying of starvation and pain.
Even writing an e-mail,where you can explain easier,most likely will get you a quick response,they investigate every complaint and I agree with you,it is abuse