Hm totallyhip said the main sentence,,don't make it a big deal,,they can put her in there for meals while she's home so she wont associate the crate with them leaving,,leave the door open and toss a toy in just let her go in and get it,,don't even aknowledge it..didn't read the pdf cause didn't have time to download it,,i'm sure totallyhip has given you excellent info tho.