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I agree with you 100% L4H...if the statements from the current employees at the THS are true imo that is not the norm for shelters in general.
I think that understaffing is a hugh problem at all shelters and to rely on volunteers all of the time is wrong, afterall they are "volunteers"....I think that if management were to give up some of their "bells and whistles" and use donations from the public for the reason that they were intended, that would help with staffing problems.
By "bells and whistles" I mean, laptops, blackberrys etc.,
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