Melinda,one of my sons friends,who always helps us,took an IT course,started working at a Cogeco call-center,from there he became a Tech-teacher and now he is servicing all the computers in the Catholic school-system,making very good money.
Cogeco has mostly young people,who uses the calling-center as a stepping stone,to better things,I doubt they have any kind of fringe benefits.
I am not a bigot,I actually find the Indian accent,often pleasant,but not if I need to understand how to fix the PC.
I have an accent myself,but thank Dog I don't sound like the guy on the IKEA commercial