My chow dog use to have chronic ear infections. I, like you would clean them with an ear wash that was given by the vet. The ear wash has aloe in it to prevent drying. However, I changed his food to IAMS healthy naturals and his ear problems have all but vanished. He has had one ear infection in the past year. He use to eat kibbles and bits all (was all he would eat). I introduced IAMS to him gradually and now that is all he will eat. Try a small bag and within a week or so it may do the trick but first of all-get the current infection cleared up. Good luck.