my head is spinning
now it's too much information and i don't know where to start! we both have kaspersky now (it looks great!), the trial version but it's for 40 days so it's cool. Will run full system scans tonight after the modem is shut off. Who knows we might find something?
Videotron refuses to help unless we ditch the wireless router and connect to the modem only with cables, how stupid is that?
We might be forced to do that after all, just to prove to them something is very wrong and they need to take some responsibility. We've done everything possible on our end, to no avail... now it's a question of flushing out the scammers and making sure they don't come back. the question remains HOW?
what a headache