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-   -   Pet Videos - Having problems? (http://www.pets.ca/forum/showthread.php?t=58340)

marko November 17th, 2008 02:12 PM

Pet Videos - Having problems?
 
Dear members,

We are adding a new video feature to the bulletin board.
(We are testing it now - so even though you may see the link in the main navbar, there is no access for the next few hours)

Once it is live - THIS is the place to post your comments questions or troubleshoot.

many thanks
Marko (admin)

Diamondsmum December 12th, 2008 11:56 PM

1 Attachment(s)
HMMMMM

1st time I have uploaded a short Vid

(Its Sid Playing) & I got this... wasnt sure if its because you have to approve it?

marko December 13th, 2008 08:57 AM

Oh that's an odd one DM - let me look into this for you.

Thx - Marko

Diamondsmum December 13th, 2008 07:16 PM

Ohhh Thanks Marko

:)

Diamondsmum December 15th, 2008 10:49 AM

any luck marko?

marko December 15th, 2008 11:33 AM

I've looked into this myself..unsuccessfully - and now I'm waiting for some outside help which will hopefully come soon. Sorry for the delay - Marko

DM - please tell me how large the file is that you are trying to upload. - thx m

dogcatharmony February 4th, 2009 02:15 PM

I uploaded my first video and was wondering if I did something wrong. It appeared on the BB but when you go to view it all it shows is a red x and when you push the play button it says "error" in red at the top of the screen. How did I mess up? Thanks in advance

Diamondsmum February 4th, 2009 03:20 PM

Hi there dogcatharmony,

I just uploaded one as well to test it.

Did you upload it or did you post a link from youtube?

after mine was uplaoded I got this message..


Media not visible.

This can have 2 Reasons:
1. Media is waiting for Admin's Approval
2. The encoding Process is not finished.

Please call this Link later...
- Don't forget to rate your favourite videos. Just click on a number between 1 and 10 and your vote will be counted (only once).

I think its still encoding but I will keep an eye on it & see if it has same issue as yours

marko February 4th, 2009 03:25 PM

I'm checkin into this - Thx!
marko

marko February 4th, 2009 03:27 PM

Yup seems to be an issue - I'm on it though.

Added - need Dave (tech support :) )for this one - so I'll (or Dave will) post back soon.
Added - it was workin fine though until recently which makes it easier to diagnose.
Thx- Marko

dogcatharmony February 4th, 2009 03:29 PM

Thanks a bunch Marko!!!

Diamondsmum February 4th, 2009 03:30 PM

Thanks marko :)

Mine did same thing so Its not just you dogcatharmony:)

marko February 4th, 2009 03:39 PM

No Prob, my pleasure:)
Question - can both you and Diamondsmum triple confirm that you are trying to upload your own videos NOT youtube or any other shareplace.

Can you also confirm the filetype and size of the file?

Many Thx
Marko

Diamondsmum February 4th, 2009 03:47 PM

yup mine is a AVI size is 16.5MB defiantly uploaded from my PC.

dogcatharmony February 4th, 2009 07:59 PM

yes, mine are uploaded from my PC. One file is 4.79 MB (the cookie one) and the other file is 2.38 MB. And one question, where do I find file type? I know they play on my windows media player and I did upload the same files to my facebook(oh i should put that i did this after they wouldn't load here, so they are not any type of link, straight from my PC). Sorry I am a bit of a computer idiot...

added- the file type is AVI (thanks for the help DM)

marko February 5th, 2009 04:42 PM

Dogcatharmony - I'd like to do a test with your video please.

Can you email the smaller video to pets.ca (A ttt)gmail dot com

use standard email formatting please.

many thanks!

marko

Mat&Murph February 5th, 2009 04:59 PM

Hi Marko,
I have never tried uploading a video yet ( I have a hard enough time with pics) But It says I have send video to Admin. befor posting. How do I do that??
Thanks

Diamondsmum February 5th, 2009 05:43 PM

Ohh M&M I see what your saying.. When you upload a video after its completed uploading it has to be approved by the admin before its actually posted. You dont need to email it to them. HTH. (The vbvideo program does that automatically):)

Mat&Murph February 5th, 2009 05:46 PM

Thanks DM, (duh.) :laughing: I really need to learn to use this

dogcatharmony February 21st, 2009 04:56 PM

Marko,

I was just wondering how the video issue was going. I just recieved two emails from pets with a message saying that my two videos were not approved because they were inappropriate. Was this just a message to clear the videos? Can I repost them or is there still issues?

Thanks a lot,
DCH

marko February 23rd, 2009 09:06 AM

Sorry for the delay everyone,

We have emailed the developer of the software and are awaiting a response. For now you can still add youtube videos though. Hope to have this fixed this week.

thanks again - Marko

marko February 24th, 2009 08:32 AM

Just an update - we have upgraded the video module since yesterday but it's still not working. (Looks cool and new features but still wonked out).

We are now working with the developer to troubleshoot this issue and should have some feedback and a solution real soon.

Thx again,
Marko

marko February 25th, 2009 08:17 AM

Another update - We have located the conflict and are working on a workaround.

Thx
Marko

dave February 25th, 2009 12:57 PM

Please note that while we are able to support several different video formts, there are multiple ways to create an avi file.

If you have a file that will not display properly, please let me know and I will investigate and convert it for you (after you email it to me). PM me or Marko and we will tell you where to send the file.

This will allow us to better resolve any bugs in the software.

dave

marko February 26th, 2009 08:20 AM

So basically what Dave is saying it that it's sort of fixed but if you still have problems please let us know.

Thx
Marko

dogcatharmony February 26th, 2009 07:08 PM

Okay I am lost now. I submitted a new video, got my approval in my email....said to log in to be approved. Come back to pets and log in....and no video. Tried it three times.....is there somewhere else that I am suppost to be logging in? Thanks in advance

Sorry Marko.....I feel like I am being a pest:rolleyes:

Diamondsmum February 26th, 2009 07:27 PM

[QUOTE=dogcatharmony;751738]Okay I am lost now. I submitted a new video, got my approval in my email....said to log in to be approved. Come back to pets and log in....and no video. Tried it three times.....is there somewhere else that I am suppost to be logging in? Thanks in advance

Sorry Marko.....I feel like I am being a pest:rolleyes:[/QUOTE]


DCH.. I am not sure why we get that email I think its not for us. (I think there is still a bug to be worked out)

Your video will be up when one of the admin comes online.:D

cant wait to see it :D

Dee-O-Gee February 26th, 2009 09:01 PM

[QUOTE=dogcatharmony;751738]Okay I am lost now. I submitted a new video, got my approval in my email....said to log in to be approved. Come back to pets and log in....and no video. Tried it three times.....is there somewhere else that I am suppost to be logging in? Thanks in advance

Sorry Marko.....I feel like I am being a pest:rolleyes:[/QUOTE]

I uploaded and received the same e-mail! I logged in and couldn't find my video too :shrug:

[QUOTE=Diamondsmum;751746]DCH.. I am not sure why we get that email I think its not for us. (I think there is still a bug to be worked out)

Your video will be up when one of the admin comes online.:D

cant wait to see it :D[/QUOTE]

Perhaps Marko or an admin could explain the technical difficulties. There truly must be a light at the end of the tunnel :lightbulb:

Diamondsmum February 26th, 2009 09:36 PM

1 Attachment(s)
I have spoken with both dave & marko via phone & have been Pming/emailing back & forth for the last couple of weeks on this issue.

The reason I say the email is NOT for us is because in the email it says

[B][I]On behalf of Diamondmum[/I][/B] (which makes me think its NOT meant for us)

it could be CC'd (carbon Copied) to us as a acknowledgement or a bug.

Dee-O-Gee February 26th, 2009 10:00 PM

1 Attachment(s)
Hi Diamondmum...Here's a copy of the e-mail that I received and it doesn't make any mention of diamondmum...humph?

[ATTACH]48865[/ATTACH]


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