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Kinda need some help with an assignment

dollface
March 22nd, 2010, 08:57 PM
Hey Everyone,

I have an assignment due this week but b/c I live under a rock, I don't know some of the answers unless I have experienced the situation myself.

So I hope some of you can lend some examples.

So here's the question:

What equipment or features or services that your doctor's office could provide to make their visit to your office easier?

I need a few examples for each special patient type:
Physically Challenged
-e.g. Have ramps or elevators available in the office (this is all I have for this one)
Mentally Challenged
Miserable
Irate
Very Ill children
Terminally Ill
Talkative
Deaf
Blind

Frenchy
March 22nd, 2010, 09:04 PM
a dog ? well , it is zootherapy ;)

dollface
March 22nd, 2010, 09:12 PM
lol not all ppl like dogs and I think the only dogs that would be allowed are seeing eye dogs for the blind ppl. I need like 1 or 2 examples per special patient :)

Bina
March 22nd, 2010, 09:15 PM
Whenever I go the the ER, I am appreciative of the push button electric doors.

dollface
March 22nd, 2010, 09:25 PM
Thanks Bina! That's a good one :)

free
March 22nd, 2010, 09:54 PM
for physically challenged doorways to rooms wide enough for wheel chairs and someway to get up on the exam table
very ill child not along wait to see the doctor
deaf if someone can sign if the person doesnt have anyone with them

mummummum
March 23rd, 2010, 06:04 AM
More than one washroom would be a bonus for us all!
At least one washroom that is designed with all barrier-free modifications in place to accommodate people who are in w/chairs as well as those who are deaf, blind and/or non-verbal AND can accommodate not only the person using the facilities but also their caregiver / therapy dog comfortably.
A washroom that is family-oriented (i.e. change table, organic bin for diaper pail and wipes)

Toy area for children

All areas of clinic to be barrier-free including administrative services i.e. lowered reception counter for people in w/chairs, TTY service for clerical staff

Height adjustable exam tables

As for interpreters, hospitals in Toronto use professional services for all languages. They are not inexpensive however. While it makes sense to have this service available free to patients in hospital I do not think that the burden of cost should be placed on a family doctor or specialist as these visits are not of an emergency nature and the patient generally has ample time to arrange their own services. Also, liability issues come into play if a doctor provides an interpreter service from a non-regulated source and miscommunication occurs.

A television (tuned to the Nature Channel of course!)

A waiting room which has actually been designed! Calming and restful colours and furnishings, reduced visual "noise" (get rid of all the out-dated posters already!!!!), water dispenser, current mags appealing to a variety of interests and reading abilities and informational pamphlets created with a range of literacy levels in mind (a shock I know, but not everyone golfs and not everyone is at a Grade 10 reading level, in fact I'll bet the literacy rates in NA would shock you : 42% of Canadians function at a literacy level which would not permit them to complete secondary school, we are 4th overall amongst the 16 developed countries included in the survey<:eek: Americans are 11th!!!! >> see more: http://www.conferenceboard.ca/hcp/details/education/adult-literacy-rate-high-skills.aspx#map)

I'm sure I'll think of more :D

Melinda
March 23rd, 2010, 07:10 AM
a lower (to the floor) "panic" button(the type that you can hit and call for help) that, like the walk signs at intersections , emit a small noise and can be located easily.

dollface
March 23rd, 2010, 01:25 PM
Wow thanks everyone! Kudos to all, you have been an enormous help!! :D

otter
March 23rd, 2010, 05:48 PM
Ya still got time for a few more??

I just spent pretty much ALL day at the Dr office/hospital :frustrated::frustrated::frustrated:
While I see they are trying, it's still a frustrating and uncomfortable environment

My suggestions:

How about more than one television, maybe one for kids, one for adults and NONE that just broadcast stupid infomercials :yuck::frustrated:

When i'm Miserable I want nothing more than just somewhere comfy to sit, on my own with no one chatting with me or asking me "how are you?" (i'm at the hospital, how good can i be :p) so.... instead of long rows of skinny chairs all stacked one on another (i'm heavier too, those itty bitty chairs with arms are the worst, the preformed chairs all strung together come in second) how about a couple of comfortable "lounge" type chairs where you can sit alone and not have to breath anyone else's air :yuck:. Nobody wants to sit within inches of another body when they feel yucky.

Physically Challenged - how about them push button doors :thumbs up and railings along walls, especially when you have to maneuver around a corner or something, when you're wobbly it's nice to have something to hold on to.

Mentally Challenged - I don't know about you but I certainly FEEL mentally challenged in most hospitals/offices, the directional signs are sooooooo confusing and having a million posters around only makes the place distracting and more confusing. I loved the coloured lines they used along the walls and floors at Sick Kids Hospital in Toronto... once you checked in the person would say "follow the yellow line" to the waiting room AND they gave you a little map to follow that showed places like washrooms and play areas.

Irate - give me somewhere to sit that I don't have to watch other people, when i'm mad, I hate to have to watch other people. A little "cubicle" type thing with a chair and a desk, with a tv even better, would do we wonders :D

Very Ill children - again, some separation from other people, nothing like having to worry about your child getting on someone elses nerves (or barfing on them), the bathroom have a little couch to sit with your kid or something like that

Talkative - as much as my theme has been "a way to get away from people" some people DO like to chat as they wait, so how about a coffee table with a couple of chairs around it, like you would have in your living room, a "chat" friendly space. Then the people who want to chat see it as a nice space, the ones who don't, know to stay away.

Deaf - how about a visual clue that it's time to come into the office. I've never seen this, usually someone has to come out and get the person, but seems like such a simple idea. Not sure how to solve this one but there are sometimes problems with receptionists who wear headphones all the time, when you can't hear so well and you see someones lips moving you have to assume they are talking to you, it's no fun to find out that they were just finishing up a phone call, so... once again, a visual clue that says "i'll be right with you, please wait" instead of feeling like you are talking and being ignored

Blind - I think this suggestion works for any disability.... a button, outside the office door, that says "ring for an assistant" - you push the button and someone from the office comes outside to help you in. Most taxis and assistive transit services will just drop you off at the door for an appointment, no one will go in with you so, you might have been nice and independent and gotten yourself to the hospital or dr. office but good luck finding your way to the receptionist!

FEWF!!! can ya tell, I had alot of time to think today :D

Amazingly... Airports have some really ingenious ideas on how to make waiting more comfortable! Maybe they are realizing the value in having calm people get on planes, not cranky uncomfortable ones!:thumbs up

BenMax
March 23rd, 2010, 06:02 PM
Deaf - how about a visual clue that it's time to come into the office. I've never seen this, usually someone has to come out and get the person, but seems like such a simple idea. Not sure how to solve this one but there are sometimes problems with receptionists who wear headphones all the time, when you can't hear so well and you see someones lips moving you have to assume they are talking to you, it's no fun to find out that they were just finishing up a phone call, so... once again, a visual clue that says "i'll be right with you, please wait" instead of feeling like you are talking and being ignored



Wow - amazing suggestions. I quoted this one because perhaps even a pager that vibrates would be helpful. I get them when at the pharmacy as I wait....the pager....

dollface
March 23rd, 2010, 06:15 PM
Wow otter! Soo brilliant!! And BenMax the pager is a great point!! Thanks everyone, I love this forum :D Amazing, just amazing :cloud9: