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Pet Videos - Having problems?

marko
November 17th, 2008, 02:12 PM
Dear members,

We are adding a new video feature to the bulletin board.
(We are testing it now - so even though you may see the link in the main navbar, there is no access for the next few hours)

Once it is live - THIS is the place to post your comments questions or troubleshoot.

many thanks
Marko (admin)

Diamondsmum
December 12th, 2008, 11:56 PM
HMMMMM

1st time I have uploaded a short Vid

(Its Sid Playing) & I got this... wasnt sure if its because you have to approve it?

marko
December 13th, 2008, 08:57 AM
Oh that's an odd one DM - let me look into this for you.

Thx - Marko

Diamondsmum
December 13th, 2008, 07:16 PM
Ohhh Thanks Marko

:)

Diamondsmum
December 15th, 2008, 10:49 AM
any luck marko?

marko
December 15th, 2008, 11:33 AM
I've looked into this myself..unsuccessfully - and now I'm waiting for some outside help which will hopefully come soon. Sorry for the delay - Marko

DM - please tell me how large the file is that you are trying to upload. - thx m

dogcatharmony
February 4th, 2009, 02:15 PM
I uploaded my first video and was wondering if I did something wrong. It appeared on the BB but when you go to view it all it shows is a red x and when you push the play button it says "error" in red at the top of the screen. How did I mess up? Thanks in advance

Diamondsmum
February 4th, 2009, 03:20 PM
Hi there dogcatharmony,

I just uploaded one as well to test it.

Did you upload it or did you post a link from youtube?

after mine was uplaoded I got this message..


Media not visible.

This can have 2 Reasons:
1. Media is waiting for Admin's Approval
2. The encoding Process is not finished.

Please call this Link later...
- Don't forget to rate your favourite videos. Just click on a number between 1 and 10 and your vote will be counted (only once).

I think its still encoding but I will keep an eye on it & see if it has same issue as yours

marko
February 4th, 2009, 03:25 PM
I'm checkin into this - Thx!
marko

marko
February 4th, 2009, 03:27 PM
Yup seems to be an issue - I'm on it though.

Added - need Dave (tech support :) )for this one - so I'll (or Dave will) post back soon.
Added - it was workin fine though until recently which makes it easier to diagnose.
Thx- Marko

dogcatharmony
February 4th, 2009, 03:29 PM
Thanks a bunch Marko!!!

Diamondsmum
February 4th, 2009, 03:30 PM
Thanks marko :)

Mine did same thing so Its not just you dogcatharmony:)

marko
February 4th, 2009, 03:39 PM
No Prob, my pleasure:)
Question - can both you and Diamondsmum triple confirm that you are trying to upload your own videos NOT youtube or any other shareplace.

Can you also confirm the filetype and size of the file?

Many Thx
Marko

Diamondsmum
February 4th, 2009, 03:47 PM
yup mine is a AVI size is 16.5MB defiantly uploaded from my PC.

dogcatharmony
February 4th, 2009, 07:59 PM
yes, mine are uploaded from my PC. One file is 4.79 MB (the cookie one) and the other file is 2.38 MB. And one question, where do I find file type? I know they play on my windows media player and I did upload the same files to my facebook(oh i should put that i did this after they wouldn't load here, so they are not any type of link, straight from my PC). Sorry I am a bit of a computer idiot...

added- the file type is AVI (thanks for the help DM)

marko
February 5th, 2009, 04:42 PM
Dogcatharmony - I'd like to do a test with your video please.

Can you email the smaller video to pets.ca (A ttt)gmail dot com

use standard email formatting please.

many thanks!

marko

Mat&Murph
February 5th, 2009, 04:59 PM
Hi Marko,
I have never tried uploading a video yet ( I have a hard enough time with pics) But It says I have send video to Admin. befor posting. How do I do that??
Thanks

Diamondsmum
February 5th, 2009, 05:43 PM
Ohh M&M I see what your saying.. When you upload a video after its completed uploading it has to be approved by the admin before its actually posted. You dont need to email it to them. HTH. (The vbvideo program does that automatically):)

Mat&Murph
February 5th, 2009, 05:46 PM
Thanks DM, (duh.) :laughing: I really need to learn to use this

dogcatharmony
February 21st, 2009, 04:56 PM
Marko,

I was just wondering how the video issue was going. I just recieved two emails from pets with a message saying that my two videos were not approved because they were inappropriate. Was this just a message to clear the videos? Can I repost them or is there still issues?

Thanks a lot,
DCH

marko
February 23rd, 2009, 09:06 AM
Sorry for the delay everyone,

We have emailed the developer of the software and are awaiting a response. For now you can still add youtube videos though. Hope to have this fixed this week.

thanks again - Marko

marko
February 24th, 2009, 08:32 AM
Just an update - we have upgraded the video module since yesterday but it's still not working. (Looks cool and new features but still wonked out).

We are now working with the developer to troubleshoot this issue and should have some feedback and a solution real soon.

Thx again,
Marko

marko
February 25th, 2009, 08:17 AM
Another update - We have located the conflict and are working on a workaround.

Thx
Marko

dave
February 25th, 2009, 12:57 PM
Please note that while we are able to support several different video formts, there are multiple ways to create an avi file.

If you have a file that will not display properly, please let me know and I will investigate and convert it for you (after you email it to me). PM me or Marko and we will tell you where to send the file.

This will allow us to better resolve any bugs in the software.

dave

marko
February 26th, 2009, 08:20 AM
So basically what Dave is saying it that it's sort of fixed but if you still have problems please let us know.

Thx
Marko

dogcatharmony
February 26th, 2009, 07:08 PM
Okay I am lost now. I submitted a new video, got my approval in my email....said to log in to be approved. Come back to pets and log in....and no video. Tried it three times.....is there somewhere else that I am suppost to be logging in? Thanks in advance

Sorry Marko.....I feel like I am being a pest:rolleyes:

Diamondsmum
February 26th, 2009, 07:27 PM
Okay I am lost now. I submitted a new video, got my approval in my email....said to log in to be approved. Come back to pets and log in....and no video. Tried it three times.....is there somewhere else that I am suppost to be logging in? Thanks in advance

Sorry Marko.....I feel like I am being a pest:rolleyes:


DCH.. I am not sure why we get that email I think its not for us. (I think there is still a bug to be worked out)

Your video will be up when one of the admin comes online.:D

cant wait to see it :D

Dee-O-Gee
February 26th, 2009, 09:01 PM
Okay I am lost now. I submitted a new video, got my approval in my email....said to log in to be approved. Come back to pets and log in....and no video. Tried it three times.....is there somewhere else that I am suppost to be logging in? Thanks in advance

Sorry Marko.....I feel like I am being a pest:rolleyes:

I uploaded and received the same e-mail! I logged in and couldn't find my video too :shrug:

DCH.. I am not sure why we get that email I think its not for us. (I think there is still a bug to be worked out)

Your video will be up when one of the admin comes online.:D

cant wait to see it :D

Perhaps Marko or an admin could explain the technical difficulties. There truly must be a light at the end of the tunnel :lightbulb:

Diamondsmum
February 26th, 2009, 09:36 PM
I have spoken with both dave & marko via phone & have been Pming/emailing back & forth for the last couple of weeks on this issue.

The reason I say the email is NOT for us is because in the email it says

On behalf of Diamondmum (which makes me think its NOT meant for us)

it could be CC'd (carbon Copied) to us as a acknowledgement or a bug.

Dee-O-Gee
February 26th, 2009, 10:00 PM
Hi Diamondmum...Here's a copy of the e-mail that I received and it doesn't make any mention of diamondmum...humph?

48865

Diamondsmum
February 26th, 2009, 10:19 PM
Dm is or Diamondsmum is me

as you see on mine its the behalf issue that I am refering too I think it is meant for the admin to login & approve

You will also get one that says Your video has been approved

Thank you for posting your video it will be live soon

marko
February 27th, 2009, 09:02 AM
Klm your video is approved.
Dogcatharmony Zoe's flying snow leap did not work but dave will make it work.

Basically there are many ways to create file types like .avi and unfortunately not all of them are supported. There is still no one standard which makes it hard when you are trying to share it across the web.

We are on this though and are doing a back and forth with the developer.

but REST ASSURED no one is being a pest.
If anything, WE feel bad that it's not working at 100%.

Unfortunately when we tested it before we bought it worked 100% so we assumed all was good. As often happens in the real world, different camcorder makers use their own proprietary way of converting files. If that way is vastly different from a few common standards, issues arise.

Thanks everyone!
Marko

dogcatharmony
March 4th, 2009, 05:59 PM
Thanks Marko and thanks Dave. I am hoping he can get it to work.....if not should i just put a youtube link?

marko
March 5th, 2009, 11:29 PM
Actually I wanted you to email Dave a small video that's not working so he could do a test. Do you have a smallish video?

thx
Marko

dogcatharmony
March 9th, 2009, 04:02 PM
yes i do. It is quite small. Where do I send it?

marko
March 10th, 2009, 11:47 AM
I sent the address by PM.
many thx
Marko

marko
April 1st, 2009, 09:28 AM
We realize their are still some probs...sigh.
There is a new version of this software though so hopefully updating it will help.:fingerscr
Thx for your patience everyone!
marko