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How to deal with an irate customer

February 25th, 2006, 07:07 AM
For all of you out there who've had to deal with an irate customer, this one
is for you. An award should go to the Air Canada gate agent in Winnipeg for
being smart and funny, while making her point, when confronted with a
passenger who probably deserved to fly as cargo.

A crowded Air Canada flight was cancelled.. A single agent was re-booking a
long line of inconvenienced travelers.

Suddenly an angry passenger pushed his way to the desk. He slapped his
ticket on the counter and said "I HAVE to be on this flight and it has to be

The agent replied, "I am sorry, sir. I'll be happy to try to help you, but,
I've got to help these folks first, and I'm sure we'll be able to work
something out."

The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM ?"

Without hesitating, the agent smiled and grabbed her public address
microphone, "May I have your attention please, " she began, her voice heard
clearly throughout the terminal. "We have a passenger here at Gate 14 WHO
DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please
come to Gate 14."

With the folks behind him in line laughing hysterically, the man glared at
the Air Canada agent, gritted his teeth and swore "**** You!".

Without flinching, she smiled and said, "I'm sorry sir, you'll have to get
in line for that too!"

February 25th, 2006, 03:18 PM
hee hee! That girly's quick on her feet.:D

Rick C
February 25th, 2006, 05:51 PM
I've heard that was also an American Airlines incident . . . . whatever, it's a pretty funny line and probably standard practice.

Rick C

jesse's mommy
February 25th, 2006, 06:07 PM
I loved it. I thought it was great considering I'm in a customer service position as well. It makes me start thinking of one liners to store for later use! :evil: